
Digital transformation is happening across different industries, and banking is one that is steadily capitalising on the phenomenon. Incorporating digital systems in banking operations has allowed institutions to interact on a different level with their customers. As they immerse themselves further into the digital world, banks are forced to come up with products that cater to those demands. It is how mobile and online banking came to exist. Optimising digital processes allows banks to be more reliable, cost-effective and available to customers when needed. However, digitisation is not easy...